SHIPPING COSTS PER COUNTRY
Shipping costs are calculated at checkout, but follow the following rules:
United States:
FREE Shipping for orders over $199
0–16oz: $8
16-48oz: $13
48–144oz: $19
144-400: $34
Canada:
0–16oz: CAD 36
16-48oz: CAD 50
48–144oz: CAD 83
144-400: CAD 190
Central & South America, Outlying US islands/territories, Puerto Rico:
0–16oz: $29
16-48oz: $55
48–144oz: $85
144-400: $160
Terms & Conditions for shipping:
Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. Supercilium is not liable for any customs fees, taxes, loss or damage to parcels in transit. Once the order has been prepared, it will be sent to the postal address entered by the consumer when placing the order.
Important note: If the customer adds the wrong address to their order and the package is returned to our warehouse, the customer needs to pay for the shipping.
How can I track my order?
Order confirmations will be sent as soon as the package is sent. Note that while ordering is quick, processing takes up to 24 hours. In your order confirmations, you will find a tracking number. The ordered products as specified by the consumer are delivered to the delivery address stated on the delivery note.
What if I have a lost package?
Supercilium is not responsible for lost or stolen packages. Please check with your local post-order company if you believe your package has been lost or stolen. Packages that are lost will be replaced after 40 days of non-movement for domestic orders. Please note that Supercilium does not issue refunds for lost packages.
How do I return items?
Ship the unused item in the original packaging back to Supercilium within 14 days of delivery for a Store Credit or an Exchange (only available for damaged or incorrect orders). Supercilium gladly accepts unused, or defective full-priced merchandise for up to 14 days after the purchase date. Shipping charges are not refundable.
What is the warranty?
We have a 30-day warranty against manufacturer’s defects.
If an item ever arrives broken or defective we will replace the same item free of charge. Depending on the item we may request that the defective item be returned.
