Frequently Asked Questions
Shipping, exchanges & returns
When is Customer Service available?
We are available from Monday to Friday during office hours. Messages sent during the weekend will be taken care of on the next business day.
What are the shipping costs?
FREE Shipping for orders over $199 USD in US.
USA:
0–16oz: $8
16-48oz: $13
48–144oz: $19
144-400: $34
Canada:
0–16oz: CAD 36
16-48oz: CAD 50
48–144oz: CAD 83
144-400: CAD 190
Central & South America:
0kg–1.99kg $29.00 USD
2kg–4.99kg $45.00 USD
5kg–9.99kg $59.00 USD
10kg–24.99kg $115.00 USD
25kg–100kg $325.00 USD
Visit our shipping page to learn more.
Can I return my parcel?
Yes you can. You are able to return unused items in the original package, damaged or incorrect orders back to Supercilium within 14 days for a store credit or an exchange. Shipping charges are non-refundable. You can find the shipping address here.
How can I find the status of my order?
All customers receive a track & trace code or UPS tracking number via email after they placed an order. (check your spam if you don’t see it!) If you haven’t received an email with the desired information, please contact us at hello@supercilium.com
Refunds - How long does it take?
We aim to process refunds within 7 to 10 business days. If the refund involves a credit card or bank account, the processing time can depend on your bank. Banks may have their own policies for how quickly they credit refunded funds to your account.
How can I be notified when a certain product is back in stock?
To receive notifications about the restock of a certain product, visit the product page on our website and sign up for our restock notification email. You will be notified as soon as the product is available for purchase!
Safety & Qualifications
I am a qualified professional in the beauty industry. Do I need additional qualification to apply Supercilium?
You do not need additional qualifications, but the product is quite different than regular tint! We strongly recommend you take our online course or find a trainer in your area. If you would like to attend an in-person training, please email hello@supercilium.com for details.
Does my insurance cover the henna?
Please contact your insurance company with this inquiry. They should be able to assist you.
What to do if there are allergic reactions to eyelash lift?
Allergic reactions can vary in severity, from mild irritation to more severe symptoms. If the eyelash lift procedure is still ongoing when the allergic reaction occurs, immediately stop the process to prevent further exposure to the allergen. If possible, gently remove any remaining product from the person's eyelashes using a mild, hypoallergenic eye makeup remover. Be careful not to further irritate the eyes. If the allergic reaction is severe or is causing significant discomfort, such as redness, swelling, itching, or burning, it's important to seek immediate medical help. Allergic reactions can escalate quickly, so don't wait if symptoms are severe.
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