FAQs

Supercilium Academy

How can I sign up for the academy?

You can sign up for the academy on the Supercilium website: https://supercilium.com/collections/supercilium-academy-brow-courses

Once you enroll in our free or certified courses, you will be registered with the same email address you used for your order.

How can I login to the academy?

You can login to the academy via this link: https://academy.supercilium.com/users/sign_in

How do I get Certified by Supercilium?

To get certified by Supercilium you must enroll in a Certified course. Upon completion of the Certified course, you will receive an official handwritten certificate by Supercilium, delivered to your salon.

What can I expect in the free courses?

The free Brow Basic course teaches you all info needed when starting a career as a brow artist. The free Brow lamination course will provide you with all information to get started with these treatments. Lastly, the free Brow Henna course will provide you with all the knowledge needed to perform this treatment safely. 

What can I expect in the Certified courses?

By enrolling in a certified course you will have access to extra chapters such as case studies, mixing henna colors, lash lifting, troubleshooting, and pro tips from industry experts. Every course ends with a quiz to test your knowledge. Upon completion of the course and passing the test, you will receive a handwritten certificate by Supercilium.

What are course bundles?

For every course, we created a special course bundle. Products that will help you in your learning process, or products you need to perform the treatments taught in the courses. Once you buy a bundle (2 products or more) you will receive a 10% discount on everything. For example, if you buy a Certified course and a Starter Kit, you will get both with 10% off. You can also purchase a course + a 2 hrs coaching session or 4x personalized feedback on your work.

What will I get from the coaching session?

In the personal coaching session, you will have a 2 hrs video call with the Head Trainer of Supercilium. In this session you can ask questions, share your struggles and get all inside tips on how to improve the outcome of your treatments. Make sure you have images of your work ready, so we can share our feedback right away.

What will I get from the 4x Personal Feedback?

If you buy the ‘4x personal feedback’ you can send images of your work to our Head Trainer 4 times, over a period of 4 months. Our Head Trainer will give you personal feedback on your work, so you can improve the outcome of your brow treatments. In this way, we can really guide you along the way when you develop your new brow skill.

The New Supercilium

Why are our prices increased?

We increased our prices for different reasons. 1. We changed the amount of Henna from 5gr to 7gr, so you get more treatments out of one jar. 2. In our supply chain we choose for more sustainable options. We are not there yet, but every change is a step in the right direction. 3. We fine tuned all of our liquids. 4. We improved our packaging with feedback from our customers. Less chance on leaking, less staining and better tools to mix your henna. 5. We invested in top of the notch new products and are working on a brand new education platform. We cant wait to share these new projects.

More questions? Feel free to email us. We are happy to help you.

Why did we changed?

Read the personal blog from Supercilium Founder Manouk in which she explains why we made this big change.

Products

What is Henna?

The Latin name for henna is Lawsonia Inermis. It is a bush that grows in the north of Africa, the Middle East and India. Crushed into powder it is used to decorate the skin. Henna needs to develop for hours and leaves a red stain.

If you want to learn more about henna, you can read our blog postabout henna.

What is the difference between regular henna and Supercilium brow henna?

Supercilium henna brow tint is 88% natural henna. It’s cruelty free, vegan and made in an ecological minded factory where there is a special focus on work-ethic and protecting nature. Supercilium is made of the finest selected henna from India. It takes 10 to 20 minutes to develop and it leaves a stain on the skin up to 14 days.

How long do henna brows last?

The henna stains up to 6 weeks on the hairs and up to 2 weeks on the skin, depending on your clients skin type.

Does Supercilium Brow Henna contain PPD?

Yes. Almost all brow henna’s contain a very small amount of PPD. Some people are sensitive to this ingredient and an allergic reaction could occur, that is another reason why performing a patch test is necessary. PPD is a colorant, without this substance the color remains red and is unable to stain. The ingredient is necessary for the creation of henna brows.

When do you not use henna on a client?

We advise not to apply henna brows to a client if:

- They are pregnant or breastfeeding

- The skin is very oily and the henna quickly fades from the skin

- They already have very dark and full eyebrows

- The skin is irritated or wounded

- They are allergic or sensitive to eyebrow dye

- They have had allergic reactions after the application of a henna tattoo

Why do my eyebrows turn green after applying?

If the paste is not thick enough there is a chance that the color will turn a light shade of green. Make sure that you are mixing one scoop of henna powder with 10-20 drops of the eucalyptus Color Developer in order to get that perfect substance. Allow the paste to sit for 5 minutes before starting the application to make sure the paste is thick enough and the henna can oxidize.

What does the henna brow process involve?

Here you can see a step-by-step video of the full Supercilium Brow Henna process.

Remember to always perform a patch test 48H before the treatment.

Step 1: Mixing ratio: one spoon of Supercilium Henna powder with 15 - 20 drops of Supercilium Color Developer.  Most beauticians use halve a scoop for one henna treatment. Stir well until a smooth substance is achieved. It’s important that the henna is not too runny, nor too thick.

Step 2: Use the Supercilium Prep Peel Gel to get rid of excess sebum, make-up buildup and dead skin cells to ensure the longevity of Brow Henna treatments. Apply one drop on each eyebrow, massage it gently into the brow for 15 seconds and carefully remove it with a cotton pad with Supercilium Pro Cleanser.  

Step 3: Apply a layer of henna with an angled brush. Press/stamp the paint into the eyebrow until all skin is covered, back to front as well. Make sure to create sharp lines. Correct small mistakes using a cotton swab with Supercilium Color Corrector.

Step 4: Remove product at the inside of eyebrows after 3-5 minutes for an ombre effect, with a damp cotton pad. If still too light, reapply and leave on for another 3-5 minutes.

Step 5: Remove the rest of the henna after 10-20 minutes. If you want to correct or lighten the brow color, use the Supercilium Color Corrector again by gently wiping over recently painted brows with a cotton swab.

Aftercare:

Don’t clean henna-dyed brows for at least 12 hours after treatment. Use as little as possible of cleansing products. Oil-based skincare products and scrubs also will cause color to fade.

How do you choose the perfect color for your client?

We’ve created five shades to make sure we can offer you various colors, and are suitable to mix & match, for all different types of women.

Below you can find the perfect shade for every skin tone: 

Blonde – lightest skin tones

Auburn – honey blonde and warm blonde types

Light Brown- blondes and brunettes

Medium Brown – brunettes and persons of mediterranean descent

Dark Brown – mediterranean skin tones and darker

Why do I need to perform a patch test?

Patch tests can help indicate if a client is allergic to the brow treatment. A patch tests should be performed 48 hours before the brow treatment, even if your client previously used coloring products. To do this:

1. Prepare the henna and apply a small dot on the inside of the elbow.

2. After 20 minutes, wash off with lukewarm water.

3. If you notice a reaction such as redness, itchiness or swelling during the processing time, rinse immediately and don’t use this product. If no reaction occurs within 48 hours, usage is safe.

Please note that an allergy test cannot predict future allergic reactions. Please consult a doctor if you have any doubts!

Brow & Lash Glaze or Lamination: what is brow glaze?

Brow lamination follows a similar concept to a lash lift. The same way you would apply a solution to your lash hairs to keep them standing upright for a certain period of weeks. Essentially, you’re straightening your brow hairs in one direction with a chemical solution. This gives you the look of symmetry, fullness, and definition.

Brow & Lash Glaze: How long does the Brow Glaze take to develop?

The whole process is about 20-30 minutes. 

Brow & Lash Glaze: What are the aftercare instructions?

The aftercare advice is given to ensure the client fully understands what should and should not be done 24 hours post treatment for longevity of the Brow & Lash Glaze treatment results. 

- Do not apply make-up or receive any other eye treatments for 24 hours after your treatment. 
- Avoid rubbing the eyes or brows.
- Avoid contact with water, moisture or hot temperatures for 24 hours. 
- Avoid putting contact lenses back in for 24 hours.
- Avoid swimming/sauna for 24 hours. 
- Comb the brows or lashes upwards using a spoolie. 
- Sleep on your back for up to 2 days after treatment to prevent the brows or lashes being squashed by the pillow. 
- If any stinging or swelling occurs, keep applying a cold dampened cotton pad, cold compress or cooling spray to soothe. If it persists, seek medical advice and let the beautician know so they can put it in your record. 

Brow Glaze: How many treatments can you get out of 1 Brow Glaze Starter kit?

Every Brow & Lash Glaze Starter Kit contains up to 40 treatments. Every single sachets contains solutions for up to 4 clients. After opening a sachet, you have to use it within 48 hours. However you can still use it for patch test purposes for 7 days.

Brow Glaze: How much should I charge clients for brow lamination?

Costs vary by market, we recommend you research salons in your area and keep your price competitive.

Brow & Lash Lamination: Is there a how-to I can follow?

Yes! Here ya go! Here you can find a step-by-step video for the Brow Lamination treatment.

And here you can find the step-by-step video of the Lash Lifting video.

Partnerships

How can I become a trainer?

We love that you would like to educate the world on how to apply brow henna! Apply to become a trainer on our Partner with Us page. Make sure to include "Trainer" in the subject line. 

How can I become a distributor?

Great! We are ready to share the love of Supercilium throughout the world with you. Fill out the contact form on our Partner with Us page. 

Brow Glaze: Can I apply to be a trainer or distributor?

At this time, we are not accepting distributors--but we are looking for trainers who are interested in teaching Brow Glaze. 

Safety & Qualifications

I am a qualified professional in the beauty industry. Do I need additional qualification to apply Supercilium?

You do not need additional qualifications, but the product is quite different than regular tint! We strongly recommend you take our online course or find a trainer in your area. If you would like to attend an in-person training, please email hello@supercilium.com for details.

Does my insurance cover the henna?

Please contact your insurance company with this inquiry. They should be able to assist you.

Shipping, exchanges & returns

What are the shipping costs?

The shipping costs within the Netherlands are €4,95. Shipping within the UK is €6.95 and within Europe is €12,95. Shipping costs worldwide are up to €27,95. Visit our shipping page to learn more.

Can I return my parcel?

Yes you can. You are able to return unused items in the original package, damaged or incorrect orders back to Supercilium within 14 days for a store credit or an exchange. Shipping charges are non-refundable.

How can I find the status of my order?

All customers receive a track & trace code or UPS tracking number via email after they placed an order. (check your spam if you don’t see it!) If you haven’t received an email with the desired information, please contact us at hello@super-cilium.com

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